Frequently Asked Questions

• What is WildTrek?

WildTrek is an outdoor adventure brand dedicated to enhancing your outdoor experiences with high-quality gear, such as our rooftop cargo carrier.

• Where can I purchase products?

Currently, WildTrek products are available for purchase exclusively on Amazon in the US.

• What are rooftop cargo carriers?

Rooftop cargo carriers are durable storage solutions that attach to the roof of your vehicle, providing extra space for luggage, camping gear, and other items, making your outdoor adventures and trips more convenient.

• What materials is the WildTrek rooftop cargo carrier made of?

Our rooftop cargo carrier is made from premium weather-resistant 900D PVC, designed to withstand the harshest weather conditions. It features high-frequency welding and triple reinforced straps for maximum durability and protection of your belongings.

• Is the rooftop cargo carrier waterproof?

Yes, our rooftop cargo carrier is designed to be waterproof, windproof, and fire-resistant, protecting your items from rain, snow, sun, and other weather conditions.

• Can the rooftop cargo carrier fit on any vehicle?

Our rooftop cargo carriers are designed to fit most vehicles with or without roof racks. Please check the product dimensions and your vehicle’s specifications to ensure compatibility.

• How do I install the rooftop cargo carrier?

Detailed instructions can be found on our website here. We also include 7 easy-step instructions with each product to guide you through the process.

• How do I install the door hooks that come with the product?

We provide a PDF guide showing how to install and utilize the door hooks that come with our rooftop cargo carrier. You can find this guide on our website here.

• How do I fold the rooftop cargo carrier into the storage bag?

We provide a step-by-step guide on our website here to help you fold the carrier correctly for safe keeping and easy transfer.

• How do I place an order?

You can place an order for WILDTREK products through our Amazon store here. Simply select the product, add it to your cart, and proceed with Amazon’s checkout process.

• What are the shipping options and times?

Amazon provides various shipping options, including standard and expedited shipping. Shipping times vary based on your location and the chosen shipping method. Please refer to Amazon's shipping policy for more details.

• Can I track my order?

Yes, once your order is shipped, Amazon will provide tracking information. You can track your order through your Amazon account.

• What is your return policy?

We adhere to Amazon’s return policy. Generally, items can be returned within 30 days of receipt for a full refund. Please visit Amazon’s return center for more details and to initiate a return.

• How do I return a product?

To return a product, visit the Amazon return center, follow the instructions for returns, and print the return label. Package the item securely and drop it off at the designated location.

• When will I receive my refund?

Refunds are typically processed within 3-5 business days after Amazon receives the returned item. You will receive a notification once the refund has been issued.

• How can I contact WildTrek for support?

For any questions or support, you can reach us through our contact form on the website or email us at support@wildtrek.net. We aim to respond within 24 hours.

• Where can I find more information on your products?

You can find more detailed information about our rooftop cargo carrier on our product page on Amazon here and on our website here. Additionally, our website features guides, installation instructions, and blog posts that offer insights and tips for using our products. 

• Where can I find more information about outdoor adventures?

Check out our blog here for guides on rooftop cargo carriers and top camping destinations in the USA. We'll release new blogs monthly, so there’s always fresh content to explore.

• Will products be available on your website in the future?

Yes, we plan to offer direct purchases through our website in the future. Stay tuned for updates by subscribing to our newsletter or following us on social media.

• How can I stay updated on new products and offers?

Subscribe to our newsletter here to receive updates on new products, special offers, and outdoor adventure tips. Follow us on social media for the latest news.

• Are there any new products coming soon?

We are continuously working on expanding our product line. Keep an eye on our website and subscribe to our newsletter for announcements on new product releases.